Refund Policy

Every paid plan is a one-time purchase. There is no subscription and nothing renews.

Full refunds

A business day is Monday to Friday, except U.S. federal holidays. Delivery times count from when we have your payment and a readable file.

• Before we start. We start when we email you that we have a readable file and have begun your Report. Cancel any time before that email and we refund the full price.
• No usable public data. If we find no usable public data for your trade and ZIP code, we tell you and refund the full price automatically.
• Late delivery. If we miss the delivery time shown for your plan (one business day for a Quote Check; two business days for a Detailed Estimate), you may ask for a full refund, even if the Report arrives later.
• We cannot read the file. If we cannot read your upload and you cannot send a readable copy, we refund the full price.

Errors in a Report

If a Report contains a material error, such as a wrong reference value, a wrong unit or a line read incorrectly, tell us within 30 days. We will correct it within three business days or, if you prefer, refund the full price.

After delivery

Because a Report is prepared for your quote and delivered in digital form, we do not otherwise refund it after delivery. We do not offer refunds that depend on whether a quote turns out above or below a reference, because that would give us a reason to find differences.

How to ask

Email contact@the-horizons-innovation.com with the subject "Refund" and your order number. We reply within two business days. Refunds go back to the original payment method; your bank or card issuer usually shows them within 5 to 10 business days. Please contact us before disputing a charge with your bank, so we can fix the problem quickly.

These terms do not limit any right to a refund that the law gives you.