HORIZON SHIELD Monitoring: Refund Policy

Version 1.0. Effective 2026-11-06. Part of the Monitoring Terms of Service (https://shield.the-horizons-innovation.com/verify-directory/monitoring/terms/).

1. First payment: 14 days, full refund

If Monitoring is not what you expected, email us within 14 days of your first payment on a plan, monthly or yearly, and we refund that payment in full. No reason is needed. This applies once per customer.

2. Missed measurements

If we fail to measure a registered endpoint, for reasons on our side, on more than 3 days in a monthly period or more than 30 days in a yearly period, we refund the fee for the missed days pro rata. The public record shows which days were measured, so you can check this yourself. Ask within 30 days after the end of the period.

3. Changes and termination by us

If we materially reduce the service, or end your subscription for any reason other than your breach of the terms, we refund the unused part of the period pro rata.

4. Other cases

Apart from sections 1 to 3, payments are not refunded for a partly used period. When you cancel, the next renewal stops, and Monitoring continues until the end of the period you have paid for.

5. How to ask

Email contact@the-horizons-innovation.com with the PayPal transaction ID. We answer within 2 business days. An approved refund is returned to the original PayPal payment, in US dollars, within 10 business days. Currency conversion by PayPal or your bank is outside our control.

6. Microsoft Marketplace

Purchases made through Microsoft Marketplace are refunded under Microsoft's Marketplace refund rules.

7. Disputes with PayPal

Please write to us before opening a dispute or chargeback. Most questions are settled faster by email.